Frequently Asked Questions:
1. Where do you ship to?
We offer free shipping within Estonia on all orders, and ship internationally to neighboring countries and throughout the EU. For orders over 1000 euros, international shipping is free.
2. How long does delivery take?
Delivery within Estonia typically takes 1-3 business days. For EU countries, delivery is generally within 3-7 business days, and tracking information will be provided once your order is shipped.
3. What is Available on Backorder?
"Available on Backorder" means that the product is temporarily out of stock but can still be ordered. When you place an order for a backordered item, we will reserve it for you and ship it as soon as it becomes available. The expected restock date will be provided at checkout or on the product page, and you’ll receive a notification once your item is shipped. Please note that backorder timelines may vary, so feel free to reach out to us for any specific updates on availability.
4. What is the "In-Home Selection Service"?
Our In-Home Selection Service offers local customers in Estonia a personalized shopping experience. If you’re interested in purchasing more than one carpet but are unsure about colors or patterns, we can bring up to five selected carpets directly to your home. This allows you to see the carpets in your own space and make a confident choice. Delivery, the showcase service, and returns are all free of charge.
5. What if I need to return an item from an international order?
For international orders over 1000 euros, shipping is free, but if you choose to return an item within our 14-day policy, the return shipping will need to be arranged and covered by you.
6. What is your return policy?
We offer a 14-day return policy, with free returns within Estonia. International customers must cover return shipping fees if they wish to return an item.
7. What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and bank transfers. All transactions are processed securely.
8. Are all carpets handmade?
Not all of our carpets are handmade. However, we ensure that every piece is crafted with the highest quality and attention to detail, showcasing exceptional design and durability.
9. Can I request a custom carpet design?
Yes, we offer custom designs for select products. Contact us to discuss your preferences, and we’ll be happy to assist with pricing and timelines.
10. Is online chat support available?
Yes, we provide online chat support during working hours to assist with any questions you have about our products, orders, or services.
11. What should I do if I have more questions?
Feel free to contact us through our online chat during working hours or via email for any additional questions. Our team is here to help you make an informed decision.